Overview
We strive to provide reliable hosting services and customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be granted for hosting services.
Eligibility for Refunds
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Refund requests are considered on a case-by-case basis.
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Only the primary hosting service fees may be eligible for a refund.
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Domain registrations, SSL certificates, and other third-party add-ons are non-refundable.
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Services that have already been provisioned, used, or violated our Terms of Service are not eligible.
Non-Refundable Items
Refunds are generally not available for:
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Domain name registrations, renewals, or transfers.
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SSL certificates or licensing fees.
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Setup fees or one-time service charges.
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Services suspended or terminated due to policy violations.
Process
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Submit a refund request through our support team with account and order details.
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Our billing department will review the request and determine eligibility.
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If approved, the refund will be issued back to the original payment method.
Service Cancellations
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Cancellation of hosting services must be requested through the client portal or by contacting support.
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Refund eligibility may depend on whether the service was actively used or provisioned.
Contact Us
For questions or to request a refund, please contact us.